Showing posts with label Marriott. Show all posts
Showing posts with label Marriott. Show all posts

Monday, March 6, 2017

We Need To Talk



I realized what was missing from my blogging life, and maybe my life in general.  That is a place to air my pithy but, to me, SUPER IMPORTANT gripes about travel. I have a lot.  I usually forget them within a day or so, but nevertheless, the truth must get out!

So, without further ado, I give you...

"We Need To Talk"
Yes, I'm talking to you.
American Airlines, We Need To Talk about the alleged new boarding times.  For eons, when to get to the gate was quite simple- 30 minutes ahead was boarding, and no getting there less than 10 minutes before or risk having the aircraft door slammed on your face.  This I could live with.  Now, when I roll up to the gate exactly on time, like I did today, you're boarding Group 8 and there's no overhead space.  I don't want to pull a DYKWIA here, but if you're in 1st, you shouldn't have to get to the gate 45 mins or more ahead to claim space and then sit on the plane for that much longer. 

At the very least, if this is our new world order, just say so.  Make an announcement that we now board 40 minutes ahead and let us plan for that.  Common courtesy people, come on.

This is what an upgrade looks like
Marriott, We Need To Talk about what the term "upgrade" means.  You seem to be under the impression that an upgrade is just the exact same room on a different floor, with no added benefits.  This isn't a thing in my book.  Overall, your room upgrade treatment of elites is painfully bad in comparison to SPG, which you're now gobbling up.  Please try to learn something along the way.  Or if you won't, just tell me straight up you're not giving me a better room, own it & move on.

Yes, KAL, you have the best pavilion view & plenty of seats, but you still need soy sauce
KAL Lounge at LAX, We Need To Talk about the fact that you serve sushi, but there's no soy sauce.  First off, you're KOREAN air lines.  You know the score.  Secondly, your 'sushi' NEEDS soy sauce.  This is not an opinion.

Oh, and I thought I was done....but wait, there's more.

Sushi bar at the ATL Airport Marriott, We Need To Talk about the fact that you served me marginal miso soup with a TEASPOON.  It's taken me like 30 minutes to eat.  Soup spoon, or just let's pretend it's the NRT location, and I'll just drink it like you're supposed to.

And on that,

~CruisingAltitude out.

Thursday, June 2, 2016

Um, where's Qatar exactly, anyway.....??





Seriously people, I learned in telling friends and family about this mileage run I'd planned, that no one really knows where Qatar is.  The Qataris should pay me (or upgrade me, I'd take the upgrade) to fly there on a mileage run, and write about their city, like I'm doing anyway.  I mean it.  It could influence like...dozens of people....maybe.  For those still wondering, here you go:

So, what I really should have said, is "I'm going kinda near where Dubai is.  You know, the one with the tallest building in the world, and the indoor ski slope in the desert, and all the oil money." 

Every mileage run I set out to have a few new experiences of the frequent-flyer type.  New cities, airlines, airports, and the like, as well as sometimes revisiting old favorites.  It keeps things interesting, and there's a never-ending list of 'firsts' you can have when you're hopping around the world at 500mph.  Last weekend I accomplished all of the above, and have some 36,000 miles to go with it.  

This run was my first time to the Middle East, and it was overall a pretty good introduction.  The run was a mix of American and Qatar (finally learned how to say it correctly, if the voiceover on the safety video is correct), made up of 4 segments- LAX-LHR-DOH and return.  On top of it all, I added standard Arabic to the list of languages I've learned to say 'thank you' in, a tradition I have before going to a new country.  I figure if I'm only in town for a day or less, that's probably one of the more useful things I can sort out.

So, thank you, gracias, grazie, merci, danke, tak, xie-xie, arigato, obrigado, terima kasih, and of course shukraan for reading.

The trip started off extremely well, with a few hours at the Qantas 1st lounge at LAX, thanks to the new TBIT connector that lets OneWorld elites traveling abroad access the MUCH better lounges at TBIT before their flights.  I've reviewed this lounge last year [here] on our way to Peru on LAN.  Short story- it was great then, and it's still great now, especially earlier in the day before Qantas and BA start filling the terminal up.

Next....the obligatory upgrade list drama.  For background, I've only missed clearing two systemwide upgrades in my mileage running history.  One was the nonstop LAX-LHR a few years ago, the other was the dreaded 18 hour DFW-HKG outbound.

On this trip, it looked like history was set to repeat itself, and I was agonizing over rolling the dice and not trying to stop over in Dallas to take the connecting flight, that tends to be much easier to upgrade on.  Even a few days out, it was showing sold out in business class.  There were many calls to the EXP desk comprising of begging and scheming, and continuous obsessive checking and re-checking of the seat count on ExpertFlyer.  There was also plenty of rationalizing- it's what you sign up for when you buy a dirt-cheap economy ticket and hope for the upgrade.

So, when the time came, I boarded and took my MCE seat.  I was okay with it, I really was (the free-flowing champagne in the lounge helped with this), I was getting settled in, meeting the nice guy sandwiched into the middle seat next to me, when one of my (awesome, fearless, and ever-capable) mileage running buddies starts yelling my name from seat 18G, and waiving his phone to show the coveted check-mark now next to my name on the upgrade list!

Best. Battlefield. Upgrade. Ever.

I don't think I ever even got my actual boarding pass, since the FA who had it just pointed from the other aisle of the plane and yelled "4J" at me as I scrambled to figure out what was going on. Long story short, 16J -> 4J.  All the winning...and the PDBs.


On arrival, we had a long layover in London before our onwards flight to Doha.  All I'll say about this is the following:  1) I have a massive love-hate relationship with Heathrow- I love many of the lounges, and the array of possible connections, but I kinda hate just about everything else.  Connections between the terminals, if even possible given their policies, are simply rage-inducing.  Because WHO DESIGNS AN AIRPORT WITH THE RUNWAYS TO THE INSIDE OF THE TERMINALS?  WHO DOES THAT?!?!?




For clarity on the above- when you fly with Qatar, despite being in the Oneworld alliance, you get banished to Terminal 4, which will hereinafter be known as the 'Reject Terminal of Despair.'  It's the Skyteam gates, which should tell you just about all you need to know.  The Reject Terminal of Despair is located pretty much in a different timezone from the others, making connections lengthy.  An additional rage-inducing fact is that, Oneworld membership not withstanding, Qatar has taken it upon themselves to banish Oneworld elites from their actual good lounges, in clear violation of the policy that the other airlines all follow.  I have lots of feelings about this.  It will come up again later in this entry.  I apologize in advance. 

Since they have to provide some lounge access, Qatar gives you an 'invite' to the Skyteam lounge.  It is both ridiculous, and disappointing.  I didn't even really take pictures of the Skyteam lounge, I just wasn't feeling it.  If I wanted to fly Skyteam, I'd move to Atlanta or something.  Interestingly....this will not be the most depressing lounge story of this trip report...just wait for it...

On the flip side, there is one shining ray of hope in this situation, which is that for some inexplicable reason, Malaysia Air is also stuck in the Reject Terminal of Despair.  Say what you want about their recent bad luck, but this is an airline that maintains top level customer service, and plays nicely by the Oneworld rules.  They operate a lovely set of lounges (business and first sides) in LHR T4, and our stop by there was definitely the highlight of the layover.  One unfortunate caveat though, is that they only open 3hrs prior to their departure times, so they're closed for several hours in the middle of the day.



So. Much. Better. 

Up next, we hopped on our "short" 7 hour flight down to Doha.  It was my first Qatar flight, and it was...fine, I suppose.  It was a fairly packed flight on an older A330, but nothing particularly bad for economy.  I slept most of the way, and woke up in time to take some shots of the long approach over the desert.


We landed on time into Doha, immigration was easy enough (you do have to pay a $25 visa on arrival), and we were out and into an Uber car in less than 45 minutes.  One odd thing about Uber here, is that every single car we got in was a Honda Accord.  Every single one.

We were staying at the Marriott Marquis, which is well placed right downtown.  However, 'Downtown Doha' isn't big at all.  All the hotels are situated within reasonable walking distance (though no one really walked).  The city makes a pretty decent impression- it's clean, modern, safe, and the architecture is very impressive.  More than anything, though, it's a business city, and there's very little else.  This, combined with being in an Islamic culture that hampers nightlife, makes it an easy stopover, but not a place you would need days on end to sight see around.


When asking what to do in the city, there were really two (maybe three) things that anyone told us about: the Museum of Islamic Art (worth the trip, very beautiful), and the Souq Waqif (so many spices, so many birds).

To make it all even more efficient, these two attractions are across the street from each other, connected by a tunnel under the main road that passes along the coastline at 'The Pearl,' which is a giant clam shell sculpture with, you guessed it, a pearl in it (I suppose if you wanted to stretch things, you could call this a 4th attraction).

Also, we were repeatedly told we should "Really go to Dubai."  "Did we have time to go to Dubai?"  "Had we been to Dubai?"  For some reason the answer, "No, because Emirates isn't in the Oneworld Alliance." wasn't satisfying to anyone.  






 
 The one other thing the concierge told us to do was to walk along the Corniche, (the '3rd thing') which is a long greenbelt park that stretches along the water from the museum, to downtown.  We did some of this by default going to the Museum, because it's right there, and you can't help it.  It does offer some great photo opps back across the water to the skyline, and would have been a great walk, if it hadn't been all of 106 degrees that day.  This area also gives you some views of what's left of Doha's heritage as a fishing port- a marina filled with wooden boats, most of which now seem to be in the tourist trade taking people out for harbor tours.



The Marriott was very comfortable and modern, and the service was impeccable, both at check in and in the lounge.  We had breakfast on arrival, and later went back for happy hour, which offered plenty of food and a few hours of hosted bar.  The pool and spa areas were also a great addition to the trip, especially after over 18 flight hours to get there.




After a nap, and a visit to the Museum, I decided to take the rest of the stopover to head out into the city, and see what the nightlife (if any) was like.  Our return flight wasn't until 3:30 am (!!), and my internal clock was insisting it was about 2 in the afternoon.  It's one of my rules of mileage running- obey your original timezone, or suffer the consequences.





One thing to know about Doha, as well as similar parts of the world, is that when you're looking for a drink, you have to head to one of the foreign-owned hotels.  I was prepared for this, so I took a walk to the Sheraton, which is located on the water, about a 20 minute walk from the Marriott.  (Did I mention nobody really walks in the city??  Yeah, well, except me apparently.)


What I was not prepared for, and still am not sure what all I'd do about it if I go back, is that in order to get into the hotel bars if you're not a current guest, they want to see your passport.  Your actual passport.  I do not take my passport out when bar hopping (I use the term lightly) in foreign cities at night, I just don't.  However, I had my regular ID on me, and after much admonishing about 'next time,' they did let me in.  I'll just leave this bit of info there, what you do with it the next time you find yourself in Doha and in need of a Carlsberg on draft (or whatever) is your choice.

Though, I will say that one of the more memorable experiences of this trip was definitely witnessing an all male (of course) Qatari cover band do a rousing rendition of "Royals" in a faux-Irish pub on the ground floor of the Doha Sheraton....so.....yeah. 

I eventually wandered back to the Marriott in time for one last drink at "Glo," which is the cocktail bar in the lobby, before heading up to pack up and set out back to the airport.  We didn't arrive too early, because we knew in advance the absolute hypocrisy we were about to encounter when we tried to get any amount of service on account of our Oneworld status with Qatar.

(I warned above there would be more about this....so here it is)

Qatar is well aware that as a member of the Oneworld alliance, they're obligated to provide first and business class lounge services to Oneworld Emerald and Saphire members, respectively.  This is something they most definitely do NOT want to do, reserving any and all actual privileges only to customers in premium classes.  Sorry, but that's not how it works.  The other airlines, yes, even the good ones, like Cathay and JAL, deal with the occasional economy traveling Oneworld heathen, because membership benefits them and their own elites when traveling abroad.  They, likewise, do not allow 1st class check in to Oneworld Emerald, which they are supposed to do.

It's all more of a you know what to Oneworld as their actual premium lounges in DOH are by all accounts some of the best in the world, on any airline.  They're also huge, and for the most part empty.   

To circumvent these rules, they just half-heartedly (not even that much really...more like quarter-heartedly) made an additional fake "priority" check in desk for Oneworld elites, and an even more fake set of "first and business class lounges" for the sole purpose of giving Oneworld elites a place to go, without having to actually provide them with the level of service that's required.  It's bad, like really bad....like....I really really wish it was even half as nice as a standard domestic Admiral's Club.  I swear to the deity of your choice, the food was 3 kinds of soggy sandwiches, there was one bottle of white wine, and I'm pretty sure at least some of the walls were temporary.  These lounges shall hereinafter be known as the 'Twin Lounges of Infinite Sadness."

Let me just give you a few alternate options to do with your time instead of waiting in the Twin Lounges of Infinite Sadness:

-Walk the entire Corniche in aforementioned 106 degree heat.
-Go back and see if that cover band takes requests.  No Free bird.
-Just have your Accord-driving Uber guy make random right turns around the city for awhile.
-Put on some mall-walking shoes, and see how many steps it is across the departures terminal it is.
-Take a variety of selfies with the stuffed bear sculpture in the middle of the terminal.  Change clothes mid-way if you have time. (Or for that matter, a change of clothes)

In other words, do literally anything else.  **Rant officially over**


 Now that I'm off that soapbox, the flight back up to LHR was actually quite pleasant, given that it was in economy.  It was their a380, and we got seats on the upper deck, which has a small economy section behind the much larger first and business class sections (as well as the bar area).  It was quiet, and not entirely full, so I ended up with a a window row of two seats to myself (the upper deck is a 2-4-2 config).  Plus, the plane is so massive, it handles any turbulence well, and I was able to sleep most of the 6 hour flight.  Here, I actually had some Emerald service, if only in the form of extra greetings from the FAs and Purser, and being asked what breakfast I'd like ahead of the rest of the cabin.  It was reminiscent of flying on CX- doesn't cost them anything, but makes you feel better.

What was unique about this route was that it was a true 'sunrise' flight- hitting altitude just in time for the first light to show up on the horizon.  It was the counterpart to those US transcons heading west at the end of the day, where you're chasing daylight.

 
We landed in LHR a full hour early, and transferred terminals, this time out of the Reject Terminal of Despair, headed for T3.  T3 houses the Flagship Lounge for AA, but also quite a nice BA Galleries 1st lounge, which is impressive in offerings given that it's more or less a satellite lounge counterpart to their actual lounges at T5.  Champagne from the gold bar for everyone!  Yes, it was 9 am, what's your point?

Then as it always does, it was time to roll on out, board the last flight and head back home.  I cleared the upgrade at 24 hours out, and as it always is on the  777-300, had a relaxing flight home to eat, catch up on sleep, and think over the events of the last 48 hours or so.

It was another memorable trip, and despite some lounge envy, was a great experience.  I'd definitely take the opportunity to go to Doha again.  It's a beautiful, safe, very modern city that definitely feels like nowhere I've been before.  The Qatari heritage is apparent everywhere, even among the high rises, malls, and manicured strips of parkland.  Plus, I can't say no to 18,000 qualifying miles, can I??


 I'd like to end this trip report with sharing Qatar Airways promo video.  You see, after watching it multiple times (it plays before each and every TV show or movie you select on their IFE, as well as before the safety video) I realized what it depicts is what well crafted mileage season feels like:  adventure, freedom, and luxury extras, all mixed in with a feeling that flying 8,000 miles in a day, going across the Pacific just for dinner, or connecting in a series of foreign airports without stopping, is somehow comfortingly predictable and easy.  Also, and possibly more importantly, that the urge to hop from New York, to Paris, to Doha, and then Shanghai is perfectly normal, and not, as some of my friends have implied, an un-diagnosed mental disorder....

[Click for Video] 

Where do I want to go??  Well, dinner with a view at the Intercontinental HK sounds pretty good.  Who's in?

Until the next departure, fly safe.

~CruisingAAltitude

Monday, August 10, 2015

2014 Mileage Season in Review, Pt 1: No Kai Tak Heart Attack :(

Very retro-post, but hopefully still with some good trip tips going into this year's mileage season early:

Once again, I'm at the end of the year on a much appreciated trip to relax with family by the beach.  This year, it's a week in Puerto Vallarta on the Riviera Nyarit.  The weather is beautiful, the view is stunning, and it seems like a perfect chance to give a rundown of this year's mileage adventures.  As detailed earlier [Here], this season's trips were made up of two weekends in Asia for a total of just over 40,000 qualifying miles.  As it turned out due to some late breaking work travel, I happily ended up somewhat over my 100k goal, but I'm not complaining.  Maybe it just means I'll get my 'welcome to EXP' package from AA earlier than May, like I did last year.
Nyarit sunset from Villa Del Palmar- Flamingos

All in all, the trips were a great success and great little 'milecations'... as much as flying 17 hours for a one night stop can be.  The first trip was the most complex, with 3 Asian destinations with long(ish) stops.  Thankfully, the upgrades cleared on both the TPac segments on AA's 777-300ER, making the flights very enjoyable.  I managed to catch some good rest, and watched The Birdcage for probably the 126th time in my life.  For some reason, long flights make me want to re-watch my favorites.

After landing in HKG, I took the Airport Express train, which goes pretty much nonstop from the airport to Kowloon and then onto Central, so it's hard to get lost.  And by 'pretty much nonstop' I mean it just stops at Tsing Yi.  So, just, don't get off at Tsing Yi and you're good!  It's about a $20-something round trip if you buy both ways when you get there, which beats a taxi for sure.

Side note here- I'm honestly sad I didn't start flying to Hong Kong ten years ago to get to experience the "Kai Tak Heart Attack" approach at the old airport in Kowloon.  The old flight path required entering a 47-degree turn at under 1000 ft AGL (usually closer to 600ft), and exiting the turn at 150ft!!  It was called the "turn at the checkerboard," due to an orange and white checkerboard painted on a mountain that served as a visual waypoint.



The rest of the short final approach took the plane so close to the buildings of Kowloon that passengers would report being able to see people inside their apartments watching TV!!  Yes, yes, this probably sounds like the 6th circle of hell to any nervous fliers, but it really was a feat of good piloting, and a part of aviation history.


For the true AvGeeks, here's the chart for the Kai Tak approach, showing the location of the checkerboard-

Sadly though, the checkerboard is no longer maintained, and is getting progressively deteriorated and overgrown.  However, 'checkerboard hill' can still be visited by way of Kowloon Tsai Park.  I didn't have time to go check it out on these runs, but maybe another time.  As long as AA keeps flying the DFW-HKG route with such good prices, I'll probably get another chance.


Okay, okay, well I know none of that was really applicable to this trip report as I flew into the new(ish) Chek Lap Kok airport....but sometimes I get distracted by aviation history and big planes landing near tall buildings.  It happens, and we're just going to have to deal with that from time to time.

Anyway....

Since this run only gave us a short overnight in HKG, we went right to the JW Marriott in Central.  It's a short one stop after the Airport Express, and is built over the Admiralty train station, so it's very easy to find your way.  My traveling buddy for this run  was top-tier with Marriott, so we ended up in a nice room on a top floor with access to their impressive executive lounge.  The views were great, though the Marriott is towered over by the Conrad next door.
Dinner at the JWMarriott Lounge
And the first breakfast the next morning.  They have dragonfruit.  I love dragonfruit.

One thing to know about this, and other area hotels, is that their hosted lounge hours close early- most before 8pm.  So, given that AA137 from Dallas lands at 6:30, it's a tight schedule to get checked in in time to make use of them.  However, if you happen to get there on time, it's a great way to watch the nightly 'Symphony of Lights' laser show that lights up on both sides of the city.

After a quick sleep, we headed back to the HKG airport on the Airport Express.  Since the next flight down to Jakarta was on Cathay Pacific metal, I got to check in at the Cathay 'First Class/OW Emerald' desk, which is actually a row of individual kiosks with personal greeters and assistance.  Very nice, and exactly what you'd expect from a truly top tier airline at their home base.
I sure feel welcome, wouldn't you?
Up next (of course) was some quality time at Cathay's flagship lounge 'The Wing' for breakfast at the fully hosted restaurant 'The Haven.'  It serves both menu options, and a full buffet.  Hong Kong is one of my favorite cities in the world, the least of reasons why being it's got to be one of the only places where you can get Chinese/English fusion breakfast- congee (a traditional rice soup) with preserved egg, next to baked beans on toast.  As an aside, The Wing is only one of several high end airport lounges available to One World flyers at HKG.  However, it is one of only two that have a true 'first class' section, along with the newly opened Qantas lounge at the other end of the terminal.  The business class side is also quite nice, and has a made to order noodle bar.

The shower amenities at The Wing are also possibly the best in the system.  The shower suites are 'rainfall' showers with the water falling directly from the ceiling.  

A culturally complex breakfast...

Also noteworthy, is the champagne bar, which keeps Veuve Clicquot on ice all day long.  We enjoyed a glass with breakfast (all day is 5PM in airports, remember), and then whipped out the paper cups we'd brought from the AC stateside to get a little 'pre departure beverage' to go.  The CX servers were caught between being horrified at us pouring $70 champagne into coffee cups, and their overly polite CX indoctrination as they watched us do it, and tried to ignore our blatant bad manners.  The sweatshirt and track shoe 'mileage run uniform' didn't help our case either. 

"The Champagne Bar"

Our own "PDB"

Speaking of departure... up next- the CGK turn, and onto the redeye up to Tokyo.

~CruisingAltitude