Showing posts with label TBIT. Show all posts
Showing posts with label TBIT. Show all posts

Monday, November 21, 2016

Lounge Destinations: The Qantas 1st Lounge at LAX


This post is part of my Lounge Destinations series, which reviews some of my favorite Oneworld lounges worldwide.

Also see:

"The Wing: Cathay Pacific 1st Class" and
"The Red Suite: JAL Haneda 1st Class"

The Qantas 1st Class Lounge that opened last year is a gift to all Oneworld flyers that depart from, or regularly transit, LAX.  What's an even bigger gift, is the newly (ish) finished airside connector from Terminal 4 to the Tom Bradley International Terminal.  Along with the recently re-opened tunnels connecting Terminals 7-4, this gives an entire half of the airport access to the newly renovated TBIT, its shops, restaurants, and lounges.

I'm looking forward to visiting here again before my last international flight of the year to Quito in a few weeks.  The lounge opens at 6:30 in the morning, so I'll be getting there as they open to make sure I have plenty of time before my 9:00 departure to MIA.

To get to the Qantas lounge from Terminal 4, take the TBIT connector, stay on the upstairs level, and follow the corridor around.  The Qantas lounge is the first one you'll come across.  If you're checking in at TBIT, after security, follow the signs up to the lounges.

Of the lounges available at LAX for Oneworld travelers, the Qantas Lounge is the top of the list.  It's a true first class experience.

So, how does one qualify for entry??

Credit: Qantas.com
The takeaways from this chart are: You must be flying in first class on Qantas or another Oneworld airline, be one of Qantas' Platinum One or Platinum elite flyers, or hold Emerald status with the Oneworld alliance.  Each of these categories also entitles you to bring a guest.

What's not stated clearly here is that to qualify using your Oneworld Emerald status, you must be traveling onward on a Oneworld INTERNATIONAL flight.  International flights exclude Canada, Mexico, and the Caribbean.

In addition, you may be able to gain access under the following scenarios:

-You are arriving on an international Oneworld flight that would qualify, connecting to a domestic flight to your final destination, i.e. HKG-LAX-DFW.

-You have a qualifying Oneworld international flight within the next 24 hours, even if your first flight is domestic, i.e. LAX-SFO-HKG, where the SFO-HKG is early the next morning.

These are good rules to get used to, as they apply to the majority of Oneworld lounges, and AA Flagship lounges.

So, after you've gotten in, what should you expect?  The lounge is essentially one large room with quite a bit of seating.  The décor is very modern and comfortable, with a decent number of power outlets in each seating area.  However, in the peak hours before Qantas and British Airways load up their a308s, even this lounge can get full and fairly loud. 


Lots and lots....


....Of seating.

The amenities are likewise well done, with premium drinks, and a full service complimentary menu that's made to order.  Wine and soft drinks are available for self pour, and there are several small snack stations placed throughout the lounge.  However, there is no buffet, so you'll need to plan some time if you want to have a meal.

 
 
 
The restaurant has a menu that changes through the day.  Especially when they're not operating at full capacity, the service is quite prompt, so it shouldn't slow you down too much.  I've heard good things about many of the menu items, but my personal favorite is the fillet with chipotle butter, or if I'm in the mood for something on the lighter side, a salad and their current carpaccio.
 
The Breakfast Menu


Settling In For a Meal Before Our Flight


The Salt and Pepper Calamari


A Light Meal Before a Late Flight

There's also a bar that runs along the side of the restaurant area.  It is a full bar serving wine, beer, and cocktails, as well as having a great espresso and tea service.  Always nice to be able to get a genuine Aussie flat white stateside.

They prefer that you sit at the restaurant tables or at the bar if you're ordering from the menu, but if these are full, they'll also bring you your meal if you're seated elsewhere.  I've always found the service at this lounge to be top quality. 


The Modern Bar
 If I'm at this lounge on my own, I generally head for the bar and visit with the servers for a few minutes, while I eat, before finding a place to relax and work.  They're friendly, helpful, and will give you the rundown on the who's who of guests if they're in a chatty mood.  This lounge seems to be the go-to for LA's celebrity flyers, which can lead to some good stories.
 
The lounge also offers free shower rooms, complete with towels and amenities so you can get refreshed before your flight.  Ask in advance, especially at peak hours, as there may be a waiting list.  There are also workstations, computers, and free wifi.  This lounge doesn't offer spa services like some of the very top lounges, but it's still the best choice for the Oneworld flyer at TBIT if you have access.  Just make sure you plan plenty of time to enjoy!
 
Travel Well,
 
-CruisingAltitude
 
Want to know more about lounge access, and plan your flights so you can check them out yourself?  Let me help you!  Check out my consulting site to learn more.

 This post is part of #WanderfulWednesdays, Budget Traveler's Sandbox's #TravelPhotoThursday, #WeekendTravelInspiration, and #FlyAwayFriday at Time Travel Blonde. Check out these linkups!

Thursday, June 2, 2016

Um, where's Qatar exactly, anyway.....??





Seriously people, I learned in telling friends and family about this mileage run I'd planned, that no one really knows where Qatar is.  The Qataris should pay me (or upgrade me, I'd take the upgrade) to fly there on a mileage run, and write about their city, like I'm doing anyway.  I mean it.  It could influence like...dozens of people....maybe.  For those still wondering, here you go:

So, what I really should have said, is "I'm going kinda near where Dubai is.  You know, the one with the tallest building in the world, and the indoor ski slope in the desert, and all the oil money." 

Every mileage run I set out to have a few new experiences of the frequent-flyer type.  New cities, airlines, airports, and the like, as well as sometimes revisiting old favorites.  It keeps things interesting, and there's a never-ending list of 'firsts' you can have when you're hopping around the world at 500mph.  Last weekend I accomplished all of the above, and have some 36,000 miles to go with it.  

This run was my first time to the Middle East, and it was overall a pretty good introduction.  The run was a mix of American and Qatar (finally learned how to say it correctly, if the voiceover on the safety video is correct), made up of 4 segments- LAX-LHR-DOH and return.  On top of it all, I added standard Arabic to the list of languages I've learned to say 'thank you' in, a tradition I have before going to a new country.  I figure if I'm only in town for a day or less, that's probably one of the more useful things I can sort out.

So, thank you, gracias, grazie, merci, danke, tak, xie-xie, arigato, obrigado, terima kasih, and of course shukraan for reading.

The trip started off extremely well, with a few hours at the Qantas 1st lounge at LAX, thanks to the new TBIT connector that lets OneWorld elites traveling abroad access the MUCH better lounges at TBIT before their flights.  I've reviewed this lounge last year [here] on our way to Peru on LAN.  Short story- it was great then, and it's still great now, especially earlier in the day before Qantas and BA start filling the terminal up.

Next....the obligatory upgrade list drama.  For background, I've only missed clearing two systemwide upgrades in my mileage running history.  One was the nonstop LAX-LHR a few years ago, the other was the dreaded 18 hour DFW-HKG outbound.

On this trip, it looked like history was set to repeat itself, and I was agonizing over rolling the dice and not trying to stop over in Dallas to take the connecting flight, that tends to be much easier to upgrade on.  Even a few days out, it was showing sold out in business class.  There were many calls to the EXP desk comprising of begging and scheming, and continuous obsessive checking and re-checking of the seat count on ExpertFlyer.  There was also plenty of rationalizing- it's what you sign up for when you buy a dirt-cheap economy ticket and hope for the upgrade.

So, when the time came, I boarded and took my MCE seat.  I was okay with it, I really was (the free-flowing champagne in the lounge helped with this), I was getting settled in, meeting the nice guy sandwiched into the middle seat next to me, when one of my (awesome, fearless, and ever-capable) mileage running buddies starts yelling my name from seat 18G, and waiving his phone to show the coveted check-mark now next to my name on the upgrade list!

Best. Battlefield. Upgrade. Ever.

I don't think I ever even got my actual boarding pass, since the FA who had it just pointed from the other aisle of the plane and yelled "4J" at me as I scrambled to figure out what was going on. Long story short, 16J -> 4J.  All the winning...and the PDBs.


On arrival, we had a long layover in London before our onwards flight to Doha.  All I'll say about this is the following:  1) I have a massive love-hate relationship with Heathrow- I love many of the lounges, and the array of possible connections, but I kinda hate just about everything else.  Connections between the terminals, if even possible given their policies, are simply rage-inducing.  Because WHO DESIGNS AN AIRPORT WITH THE RUNWAYS TO THE INSIDE OF THE TERMINALS?  WHO DOES THAT?!?!?




For clarity on the above- when you fly with Qatar, despite being in the Oneworld alliance, you get banished to Terminal 4, which will hereinafter be known as the 'Reject Terminal of Despair.'  It's the Skyteam gates, which should tell you just about all you need to know.  The Reject Terminal of Despair is located pretty much in a different timezone from the others, making connections lengthy.  An additional rage-inducing fact is that, Oneworld membership not withstanding, Qatar has taken it upon themselves to banish Oneworld elites from their actual good lounges, in clear violation of the policy that the other airlines all follow.  I have lots of feelings about this.  It will come up again later in this entry.  I apologize in advance. 

Since they have to provide some lounge access, Qatar gives you an 'invite' to the Skyteam lounge.  It is both ridiculous, and disappointing.  I didn't even really take pictures of the Skyteam lounge, I just wasn't feeling it.  If I wanted to fly Skyteam, I'd move to Atlanta or something.  Interestingly....this will not be the most depressing lounge story of this trip report...just wait for it...

On the flip side, there is one shining ray of hope in this situation, which is that for some inexplicable reason, Malaysia Air is also stuck in the Reject Terminal of Despair.  Say what you want about their recent bad luck, but this is an airline that maintains top level customer service, and plays nicely by the Oneworld rules.  They operate a lovely set of lounges (business and first sides) in LHR T4, and our stop by there was definitely the highlight of the layover.  One unfortunate caveat though, is that they only open 3hrs prior to their departure times, so they're closed for several hours in the middle of the day.



So. Much. Better. 

Up next, we hopped on our "short" 7 hour flight down to Doha.  It was my first Qatar flight, and it was...fine, I suppose.  It was a fairly packed flight on an older A330, but nothing particularly bad for economy.  I slept most of the way, and woke up in time to take some shots of the long approach over the desert.


We landed on time into Doha, immigration was easy enough (you do have to pay a $25 visa on arrival), and we were out and into an Uber car in less than 45 minutes.  One odd thing about Uber here, is that every single car we got in was a Honda Accord.  Every single one.

We were staying at the Marriott Marquis, which is well placed right downtown.  However, 'Downtown Doha' isn't big at all.  All the hotels are situated within reasonable walking distance (though no one really walked).  The city makes a pretty decent impression- it's clean, modern, safe, and the architecture is very impressive.  More than anything, though, it's a business city, and there's very little else.  This, combined with being in an Islamic culture that hampers nightlife, makes it an easy stopover, but not a place you would need days on end to sight see around.


When asking what to do in the city, there were really two (maybe three) things that anyone told us about: the Museum of Islamic Art (worth the trip, very beautiful), and the Souq Waqif (so many spices, so many birds).

To make it all even more efficient, these two attractions are across the street from each other, connected by a tunnel under the main road that passes along the coastline at 'The Pearl,' which is a giant clam shell sculpture with, you guessed it, a pearl in it (I suppose if you wanted to stretch things, you could call this a 4th attraction).

Also, we were repeatedly told we should "Really go to Dubai."  "Did we have time to go to Dubai?"  "Had we been to Dubai?"  For some reason the answer, "No, because Emirates isn't in the Oneworld Alliance." wasn't satisfying to anyone.  






 
 The one other thing the concierge told us to do was to walk along the Corniche, (the '3rd thing') which is a long greenbelt park that stretches along the water from the museum, to downtown.  We did some of this by default going to the Museum, because it's right there, and you can't help it.  It does offer some great photo opps back across the water to the skyline, and would have been a great walk, if it hadn't been all of 106 degrees that day.  This area also gives you some views of what's left of Doha's heritage as a fishing port- a marina filled with wooden boats, most of which now seem to be in the tourist trade taking people out for harbor tours.



The Marriott was very comfortable and modern, and the service was impeccable, both at check in and in the lounge.  We had breakfast on arrival, and later went back for happy hour, which offered plenty of food and a few hours of hosted bar.  The pool and spa areas were also a great addition to the trip, especially after over 18 flight hours to get there.




After a nap, and a visit to the Museum, I decided to take the rest of the stopover to head out into the city, and see what the nightlife (if any) was like.  Our return flight wasn't until 3:30 am (!!), and my internal clock was insisting it was about 2 in the afternoon.  It's one of my rules of mileage running- obey your original timezone, or suffer the consequences.





One thing to know about Doha, as well as similar parts of the world, is that when you're looking for a drink, you have to head to one of the foreign-owned hotels.  I was prepared for this, so I took a walk to the Sheraton, which is located on the water, about a 20 minute walk from the Marriott.  (Did I mention nobody really walks in the city??  Yeah, well, except me apparently.)


What I was not prepared for, and still am not sure what all I'd do about it if I go back, is that in order to get into the hotel bars if you're not a current guest, they want to see your passport.  Your actual passport.  I do not take my passport out when bar hopping (I use the term lightly) in foreign cities at night, I just don't.  However, I had my regular ID on me, and after much admonishing about 'next time,' they did let me in.  I'll just leave this bit of info there, what you do with it the next time you find yourself in Doha and in need of a Carlsberg on draft (or whatever) is your choice.

Though, I will say that one of the more memorable experiences of this trip was definitely witnessing an all male (of course) Qatari cover band do a rousing rendition of "Royals" in a faux-Irish pub on the ground floor of the Doha Sheraton....so.....yeah. 

I eventually wandered back to the Marriott in time for one last drink at "Glo," which is the cocktail bar in the lobby, before heading up to pack up and set out back to the airport.  We didn't arrive too early, because we knew in advance the absolute hypocrisy we were about to encounter when we tried to get any amount of service on account of our Oneworld status with Qatar.

(I warned above there would be more about this....so here it is)

Qatar is well aware that as a member of the Oneworld alliance, they're obligated to provide first and business class lounge services to Oneworld Emerald and Saphire members, respectively.  This is something they most definitely do NOT want to do, reserving any and all actual privileges only to customers in premium classes.  Sorry, but that's not how it works.  The other airlines, yes, even the good ones, like Cathay and JAL, deal with the occasional economy traveling Oneworld heathen, because membership benefits them and their own elites when traveling abroad.  They, likewise, do not allow 1st class check in to Oneworld Emerald, which they are supposed to do.

It's all more of a you know what to Oneworld as their actual premium lounges in DOH are by all accounts some of the best in the world, on any airline.  They're also huge, and for the most part empty.   

To circumvent these rules, they just half-heartedly (not even that much really...more like quarter-heartedly) made an additional fake "priority" check in desk for Oneworld elites, and an even more fake set of "first and business class lounges" for the sole purpose of giving Oneworld elites a place to go, without having to actually provide them with the level of service that's required.  It's bad, like really bad....like....I really really wish it was even half as nice as a standard domestic Admiral's Club.  I swear to the deity of your choice, the food was 3 kinds of soggy sandwiches, there was one bottle of white wine, and I'm pretty sure at least some of the walls were temporary.  These lounges shall hereinafter be known as the 'Twin Lounges of Infinite Sadness."

Let me just give you a few alternate options to do with your time instead of waiting in the Twin Lounges of Infinite Sadness:

-Walk the entire Corniche in aforementioned 106 degree heat.
-Go back and see if that cover band takes requests.  No Free bird.
-Just have your Accord-driving Uber guy make random right turns around the city for awhile.
-Put on some mall-walking shoes, and see how many steps it is across the departures terminal it is.
-Take a variety of selfies with the stuffed bear sculpture in the middle of the terminal.  Change clothes mid-way if you have time. (Or for that matter, a change of clothes)

In other words, do literally anything else.  **Rant officially over**


 Now that I'm off that soapbox, the flight back up to LHR was actually quite pleasant, given that it was in economy.  It was their a380, and we got seats on the upper deck, which has a small economy section behind the much larger first and business class sections (as well as the bar area).  It was quiet, and not entirely full, so I ended up with a a window row of two seats to myself (the upper deck is a 2-4-2 config).  Plus, the plane is so massive, it handles any turbulence well, and I was able to sleep most of the 6 hour flight.  Here, I actually had some Emerald service, if only in the form of extra greetings from the FAs and Purser, and being asked what breakfast I'd like ahead of the rest of the cabin.  It was reminiscent of flying on CX- doesn't cost them anything, but makes you feel better.

What was unique about this route was that it was a true 'sunrise' flight- hitting altitude just in time for the first light to show up on the horizon.  It was the counterpart to those US transcons heading west at the end of the day, where you're chasing daylight.

 
We landed in LHR a full hour early, and transferred terminals, this time out of the Reject Terminal of Despair, headed for T3.  T3 houses the Flagship Lounge for AA, but also quite a nice BA Galleries 1st lounge, which is impressive in offerings given that it's more or less a satellite lounge counterpart to their actual lounges at T5.  Champagne from the gold bar for everyone!  Yes, it was 9 am, what's your point?

Then as it always does, it was time to roll on out, board the last flight and head back home.  I cleared the upgrade at 24 hours out, and as it always is on the  777-300, had a relaxing flight home to eat, catch up on sleep, and think over the events of the last 48 hours or so.

It was another memorable trip, and despite some lounge envy, was a great experience.  I'd definitely take the opportunity to go to Doha again.  It's a beautiful, safe, very modern city that definitely feels like nowhere I've been before.  The Qatari heritage is apparent everywhere, even among the high rises, malls, and manicured strips of parkland.  Plus, I can't say no to 18,000 qualifying miles, can I??


 I'd like to end this trip report with sharing Qatar Airways promo video.  You see, after watching it multiple times (it plays before each and every TV show or movie you select on their IFE, as well as before the safety video) I realized what it depicts is what well crafted mileage season feels like:  adventure, freedom, and luxury extras, all mixed in with a feeling that flying 8,000 miles in a day, going across the Pacific just for dinner, or connecting in a series of foreign airports without stopping, is somehow comfortingly predictable and easy.  Also, and possibly more importantly, that the urge to hop from New York, to Paris, to Doha, and then Shanghai is perfectly normal, and not, as some of my friends have implied, an un-diagnosed mental disorder....

[Click for Video] 

Where do I want to go??  Well, dinner with a view at the Intercontinental HK sounds pretty good.  Who's in?

Until the next departure, fly safe.

~CruisingAAltitude

Tuesday, September 1, 2015

The Inca Flightpath, part II



Quinoa fields and glacier-capped Andes on the plains above the Sacred Valley


As promised, here's the 'trip report' half to this mileage burn trip.  For the nuts and bolts of booking it, check out the post [HERE.]

By the time our departure finally rolled around I'll admit I was really, really excited for this trip.  It had been a hectic start to the year for us, and for a while I was convinced this was going to be one of those times I'd be utilizing the EXP mileage ticket 'get out of jail free' card, and re-depositing my miles.  However, I really, really didn't want to.  And, as it turns out, I didn't have to!

So.... here's the report:

First stop, of course, was LAX to catch our LAN Dreamliner flight down to Lima.  This alone was plenty reason to go, but I also hadn't had the chance to fly out of Tom Bradley Int'l Terminal since they've gotten further along in the renovation.  I'm always just watching it from 'afar' in T-4.

For OW elites, the renovation has meant some highly improved lounge choices, as well as just enjoying that 'new terminal smell.'

(Completely random note- if you walk into a brand new Centurion Lounge, say, in DFW the first week they open, and make that same joke about a 'new club smell,' they will fix you with a glare, and say very seriously, 'No.  That is our 'signature scent.'  I'm not kidding.  I love you AmEx (mostly) but please...)

Annnnyhow.... OW lounges, right.  So, there are two reasonable choices.  First is the Oneworld Business class lounge, which is highly rated, large, and even has a faux fireplace in the middle with seating around it.  It has decent food, drinks and seating.  I really meant to go check it out, I really really did.
"Official"  Pic of the Oneworld Bis lounge at TBIT

But then, all of a sudden.... I didn't.


Because, just a couple months before this trip, Qantas opened a new 1st class lounge at TBIT.  So, that happened.  What also happened, was that due to the new lounge(s), I wanted to take my time at the airport before the flight.  Like, a lot of time.  Our flight was at 1:30pm, LAN's check in opens at 9:15.  We were there at 9:05.  Yes, Mrs. CruisingAltitude would have thought I was nuts, but she's got a decent sense of humor about me, and enjoys a good lounge as much as anyone.

 



Point of order, though- the sign said they opened at 9:15.  They did not open at 9:15.  They did not open at 9:20, or 9:30.  It was closer to 9:50 before the counters opened, and the Mrs. had to withstand my mounting annoyance at waiting in line while there was a perfectly good lounge just RIGHT past security.  This mainly took the form of repeatedly pointing to the well staffed, and prompt JL counter next door, and grumbling about how we 'would already be having a mimosa if we were on the Tokyo flight.'

But, eventually, we did get checked in and on our way.  Now, the lounge- the one complaint I've read about it is that it can get loud and crowded at times.  The acoustics, admittedly, could be better as it is essentially one large room, and at one side features an open kitchen.  I could see the issue when in the evenings Qantas loads up a couple a380s with a decent amount of premium passengers, as well as the OW Emeralds.  Luckily for us, though, the LAN flight is hours before this rush, and we were just about the only ones there at the start.  Like, seating for 200, and it's us and one other person.  Echos, crickets, it was magical.
Beautiful and....

....empty Qantas 1st Lounge.

The bar area & espresso bar

The layout offers lots of seating arrangements, a couple TV lounge areas, work space, and a full serve complimentary restaurant menu with seating.  It's very 'First Class.'  There's also a large bar, and several self serve bars throughout the space with wine, water, and soft drinks.  If I'm nit picking, I'd say the only drawback here is that the substantive food options are limited to the menu, so there's no buffet to grab something at on a shorter visit.  That said, the service was great, and with just us eating, was super prompt.  We arrived in time to start with breakfast, and then later before heading out, tried their lunch menu as well.  Both were great, though, I'd say the lunch/dinner menu is more memorable.


5 o'clock in airports everywhere

The carpacchio and the calamari were particularly good, as was the semifreddo that the great waitress demanded we try on the way out!  (And I mean demanded, as in 'you have to have it, yes you have to, it's great....don't worry, I'm sure your plane will wait for you to have some dessert' kind of demanded)  I'll also give a nod to the espresso bar.  It was a treat to be able to order a real 'flat white' Aussie style.  Haven't had one of those since we were in Sydney several years ago.
Lemon & Black Pepper Calamari- We didn't even order this, it came by mistake, but we sure ate it!

Carpaccio 

Dessert- the photo got a little blurry, as we were scrambling to make it to pre-boarding! 

White wine & sparkling water

The reds...


One tiny other complaint, that they can't do anything about, is that there are no windows that overlook the gates or runways, so no planespotting.  This looks to be true of both lounges for OW elites in this terminal, and it's a bit of a shame as the one thing that would make the great amenities and service even better would be enjoying them while watching some of the big birds that leave from TBIT roll the runway.

But, regardless, we had a great time, and then headed off to catch our flight.  As discussed in the last post, we were trying out a new 787-900 that LAN just took delivery of.  Yes... new plane smell...

The -900 configuration features 30 'premium business' seats, all forward of the 2L door, which was also the boarding door at LAX.  I do love 'turning left, not right' on a long haul.   The cabin layout is 2-2-2, so the window seats don't have direct aisle access.  In theory, this can be annoying if you don't know the person sitting next to you.  However, I found the new LAN J seats to be extremely spacious, and it was easy to get up and into the aisle, even with the lie-flat bed next to you fully extended.  This is because, unlike the 'angle lie flat' seats still installed on most AA 777-200s, the bed is very low, and can easily be stepped over.  This is probably my favorite cabin layout to travel in with a companion.  You can talk easily since there's no big privacy divider, but you definitely feel like you have personal space.  The pictures really don't do justice to how nice the seats were.


This is also combined with the fun of the dreamliner- the windows, of which each J seat has 3- are huge, and dim via a button, rather than a pull down screen.  The seats are fully wired, with USB as well as DC plugs, and the recline function worked without any glitches.  The cabin is also well insulated, making the engine noise quieter, even on take off.  Through the flight, the plane handled turbulence well and I was able to get some good hours of sleep after the dinner service.





So- hard product: 8/9 out of 10.  Top marks.  Now, a bit about the 'soft product.'

Overall, it was a nice flight.  I especially liked the personal greeting by the purser when we got to our seats.  ('En ingles?') He was attentive, offered a PDB (I went with the champagne, of course, which was Roederer estate, and very nice).  They also came by at gave use Ferragamo amenity kits that came with standard items- lotion, pen, etc, as well as a pillowcase, which I hadn't seen before.  They do give you upgraded headphones, which was nice, but they weren't Bose like AA offers and I could tell the difference.

The food, which was lunch, and then a slightly confusing breakfast-ish meal prior to landing (at 11:50 pm??), was okay.  Maybe on par with AA's usual international fare, but not like what you would expect from a carrier like JL or CX.  I did find that once the main service was over, the crew wasn't as attentive as some.  I'm not the type to ring the call button (which was probably what I should have done) but I found myself going up to the galley a few times to ask for more water, drink, etc.  On that, one thing that did annoy me a little was that they kept the curtain closed to the galley, and snapped down, so that to use the lavatory, you had to shove/crawl your way though.  I assumed it was for cabin lighting, but still... awkward.  Some of the FA's also clearly weren't as comfortable with English as the Purser, but I was on a LAN Peru flight, so that's as much my issue as theirs.  As it turned out, this was just the start of our education in how little of our rudimentary Spanish from High School had stuck with us, and how Peru is NOT a resort town in Cabo, language-wise.
In flight meal- I had the scallops.  Not bad, but a little fishy.  

In Flight Dessert

The IFE was okay, definitely better if you're a 'movie' person, as the TV options were a little slim.  I think Mrs. CruisingAltitude approved, though as she got through the better part of 4 movies while I ate and slept.

Overall, I'd give the soft product a 6ish out of 10.  Highlights were the drinks and 'breakfast.'  There were things I'd change, especially since they've invested in such a stellar hard product with the 787.  A few little things would bring the whole experience up to a really elite business/first one.

When we landed it was late, so after getting through customs, we made our way to the Wyndham hotel that's at the airport.  It wasn't the fanciest, but was the only one that we could walk to from the terminal, and the rooms were upgraded and clean.

The next morning we checked back in to catch our short flight up to Cusco.  The flight is about an hour on a a319 on LAN.  No 1st/bis class, so we were in the main cabin.  No complaints for such a short flight.  The real intrigue of this flight is that while Lima is essentially at sea level, the Cusco airport is at a whopping 11,000 ft.  As a result, this flight path goes up to cruise, and then only has to come about half way back down.  You fly over the Andes, and then land into the valley that Cusco is in.  It's worth getting a window seat for this one!



For what to see and do in the Sacred Valley, have a look at Part III!

~CruisingAltitude