Showing posts with label Oneworld Emerald. Show all posts
Showing posts with label Oneworld Emerald. Show all posts

Tuesday, March 21, 2017

Around the World in 80 Hours Part 5: Lounging Like There's No Tomorrow (Because Tomorrow Was Yesterday)


**Apologies for any font or format issues in this post.  Writing on multiple devices while flying around the world makes stitching posts together later somewhat obnoxious. 
HKG Airport- Come for the status, stay for the cabanas.
Where we've come from:

 
 
 

Where we're going to next:

Anyone who's done ultra long haul mileage running knows that if there's an art and a gospel to good Oneworld lounge planning.  I'd even going as far as to say that the lounge access is one of the biggest benefits to flying as a Oneworld elite, both domestically and abroad.  The other alliances don't come close to providing such a good network.  Star Alliance is probably second, and Skyteam is so far off you can't see them from here. All IMHO, of course.

If I was doing a promo video for the benefit, it would probably start with the words "Imagine a world where luxury comes standard...." and conclude with "....This is that world- Oneworld," all voiced over by a dulcet British accent, with just a slowly filling champagne glass in soft focus, and a 747 taking off in the distance. 

As an aside, yes I have been at the champagne bar.  And yes, this does explain a lot about this post, thanks for asking.


If there’s one other thing mileage runners agree on, it’s that the HKG airport ranks 1 or 2 on the list of all time best lounge airports.  The other contender is probably Sydney, but it’s generally not a place you find yourself on a mileage run thanks to the higher ticket prices. 
 
Anyhow, back to this particular excursion.  We headed back from the city in time to ensure a full 5 hours of lounge time, which we were hoping would be enough.  No, I'm serious.  This is serious business.  For serious.

We'd even devised a plan for where to go and what to do.  This is necessary when you want to hit up several lounges at HKG because it's a big airport, and you don't want to waste time backteacking on yourself.  You have to keep in mind that this is from the same people who have spent months plotting an around the world itinerary on a shoestring, all devised to maximize every last mile out of every last cent.  A little lounge strategy is nothing.

First up- The Wing. 

I've reviewed this lounge in several entries, but mostly HERE.  In short, this lounge is worth some significant time, especially if it's not overcrowded.  This time around I grabbed a cabana for a shower, and enjoyed plenty of time at having a few glasses of bubbly with the other mileage runners.  Never disappoints.



Second stop- The Qantas Lounge. 

This lounge is habitually overlooked and under appreciated by Oneworld flyers dazzled by Cathay's lounges. 

 
To get there from The Wing you go straight out, along the passport control entries, and keep going until you reach the far side of the departures terminal.  It's a bit of a hike, but you can cut back on the steps, you can sneak behind the food court on a narrow walkway/access corridor.  Don't mind the employees catching a few minutes on break, or the occasional trash cart wheeling through.  Just walk like you know where you're going. Just because you're going first class lounge hopping doesn't mean every minute will be glamorous.


The lounge is spacious, with great views of airport ops that The Wing can lack.  The service is also top notch- very friendly and personable.  We grabbed some spots at the bar, and they twisted our arms into trying the 'signature dish' of the day - BBQ pork, freshly sliced.  While there was a full bar on offer as well, most of us went with the Australian sparkling wine.  The lounge is full service, and also offers showers, a full buffet that changes through the day, and plenty of work and relaxing space.  It really is a best kept secret among the lounges, and is a great stop when The Wing gets crowded....or you're just in the mood for some planespotting and Aussie accents.

 Last stop was the lounge that's all in vogue this year- The Pier


 
The Pier is located at the opposite end of the main international terminal, a decent 10-15 minute walk using the moving walkways.  It happened to be just about as far as we could get from our actual next departure gate, and still be in the same terminal.  This was a fact that the incredulous agent at the door tried to explain rather forcefully to us several times.  She really couldn't sort out why we were there, since The Wing is right next to our gate.  "We just came from there, and we have a plan" didn't seem to make much sense to her. 
 
There's also a train down a level which can speed things up, but not by all that much once you wait for the elevators, and then the train.  Besides, we had to walk off the buffet at The Wing, and now the dish of the day at the Qantas lounge.  


Where The Wing is modern, open and airy, The Pier is cozy and tucked on the lower level, under the main concourse.  It's décor speaks more to a 'golden age' of travel, but still with the modern amenities, and plenty of well-maintained plush features.  Think leather high backed chairs, soft lighting, and wood paneled walls.  Oh, and a bar cart from which you can serve yourself a glass of port to finish your layover right.  


Being on the lower level, it also gets you up close and personal with the planes and airport ops in a way that our first two lounge stops didn't.  You feel like you're in a staring contest with a a380 from half of the windows.  The Pier also offers massage services, but you'll need to sign up well before your flight. It's easy to see how this lounge is a favorite of frequent travelers.  I easily could have given this place another hour or two and still not have been ready to leave.  Next time, next time....

 
Like The Wing, The Pier also has a sit-down, made to order restaurant with a full menu all day.  Their specialty are the Dan Dan noodles, and having heard plenty about them from other frequent flyers online, I had to give them a try.  So, this now probably counted as my third or fourth dinner of the day, to say nothing of the heavy dim sum lunch we'd taken in in Hong Kong just before heading to the airport. 

All too soon, it was time to roll out of there and head to the gate for our CX flight down to KUL.  As it was a partner flight, we were slumming it for the next 4 or so hours in coach.  No pain, no gain.

Up next- an aging CX 330, a long-ass Uber ride in KUL & some quality time by the pool.

~CruisingAltitude 

Thursday, November 10, 2016

Lounge Destinations: The Wing



A drink with a view at The Long Bar
There's a problem with the Hong Kong airport, a big one.  That would be that there's simply too many great lounge options for the discerning Oneworld traveler.  I've been several times, and never make it to as many as I'd like, simply because I get sidetracked into not wanting to leave and waste time hiking through the terminal. 

A note on HKG departures generally if you're planning on coming to the airport especially early- check ahead to make sure your departure airline's desk is open.  American doesn't open until 3 hrs prior to first departure, and many other airlines are similar. If this will be an issue, remember that you can check in at the Central or Kowloon airport express stations!!  This will save you time, and they're open early!

The full list of lounges includes: The Cabin, The Bridge, The Pier & The Wing, as well as the Qantas  Lounge, which opened last year.

First thing's first, let's talk about the first lounge you're likely to stumble upon after getting through passport control- The Wing.

Getting there and getting in:  The Wing is Cathay’s flagship lounge at HKG.  It’s located in the main international terminal, just through the left side passport control.  After clearing, make a hard left down the hallway, before the food court and you can’t miss it.  If in doubt, just look for the life size cutout of a Cathay agent by the door.

Amenities at The Wing
Once you’re in, where to go: The Wing has two sides, business and first.  These are open to passengers flying same day in these respective cabins, as well as Oneworld elites.  Oneworld Sapphire travelers may access the business class side, and Oneworld Emerald my use the first class side.  Oneworld elites are also allowed one guest.  Both are worth a visit, but if you have access to the first class side, it’s REALLY worth a visit, possibly a long one. 
 
There are a few parts of this lounge that set it apart.  Possibly the most notorious, are the luxurious private “cabanas” that can be reserved on a first come first served basis.  The Cabanas are private rooms to relax and get refreshed before your flight.  They are the size of an average W Hotel room, and include a daybed, desk/vanity, bathroom, and most importantly, a waterfall shower and soaking tub.  The rooms are stocked with all the necessities- tolietires, towels, hair drier, etc. 
 
Soaking tub
 
Waterfall shower- the cure for any jetlag
 
Daybed area
If all the cabanas are taken when you arrive, they will put you on the list for the next available one, and give you a pager to take with you.  If you don't have time to wait, they also have very nice shower rooms that I've generally never had to wait for.

Shower room
 
Amenities
 
Rainfall shower
 
The Wing on the first class side also includes a full service complimentary restaurant, named ‘The Haven."  The Haven has both table service, with a full menu, and a buffet if you'd rather take a sampling.  I really appreciate when lounges have this option, because you may not have time for a full service on a layover, or may simply want to enjoy other parts of the lounge as well.
 
 
I'd just like to say that I love breakfast in Hong Kong?  It's one of the only places in the world where you can have congee (a Chinese rice porridge) and dim sum, next to sausage, baked beans, and toast. 
Of course, after your tea, eggs, and congee, you'll naturally have to top it off with a visit to the swanky champagne bar. 

 
 The bar features several nice bottles on ice all day, accompanied by plush red leather couches.  The drinks are self-pour, but there's generally also a server there to take care of you.

There are a couple other features worth a visit if you have the time.  The additional benefit of the layout of this lounge is that the business and first sides are just connected by a hallway/gap with a welcome desk, so you can walk freely between them if you have access to both.  Just have you boarding pass or Oneworld elite card with you in case anyone asks. 

On the business class side, there's a noodle bar that serves made to order soups, as well as 'The Long Bar" that is arguably the best place to sit and watch airport ops.  It solves my one complaint about this lounge, which is that the views of the ramp are somewhat obstructed by the opaque railing
along the edge of the lounge when you're in most of the seating.

First Class Lounge Seating


Semi-private seating/workstations
The lounge can be high traffic at times as well, so it's nice to have plenty of options throughout the space for seating.  You can also grab your food and drink from the first class side, and take them over to the Long Bar for the best of both worlds. 

In any case, you can (and should) easily enjoy several hours here before or between flights.  Check ahead to see where your departure gate will be, since some may require taking the train connection.  Even though HKG is a very large airport, it's well laid out and easy to navigate.  The agents at the lounge are always very helpful, and will make sure you know where you're going next!

Enjoy your visit, 

~CruisingAltitude

Also, I'm very excited about our new blog project- The Baby Flyer Blog !  With the new addition to our traveling family, we've been learning the ins and outs of travel with young children, and want to use what we've learned to help others travel more smoothly, so please have a visit and let us know what you think! 

This post is part of Budget Traveler's Sandbox' Travel Photo Thursday.  Make sure to pay them a visit for some inspiring travel stories and ideas!

Also in this review series, check out Lounge Destinations: The Red Suite

Thursday, June 2, 2016

Um, where's Qatar exactly, anyway.....??





Seriously people, I learned in telling friends and family about this mileage run I'd planned, that no one really knows where Qatar is.  The Qataris should pay me (or upgrade me, I'd take the upgrade) to fly there on a mileage run, and write about their city, like I'm doing anyway.  I mean it.  It could influence like...dozens of people....maybe.  For those still wondering, here you go:

So, what I really should have said, is "I'm going kinda near where Dubai is.  You know, the one with the tallest building in the world, and the indoor ski slope in the desert, and all the oil money." 

Every mileage run I set out to have a few new experiences of the frequent-flyer type.  New cities, airlines, airports, and the like, as well as sometimes revisiting old favorites.  It keeps things interesting, and there's a never-ending list of 'firsts' you can have when you're hopping around the world at 500mph.  Last weekend I accomplished all of the above, and have some 36,000 miles to go with it.  

This run was my first time to the Middle East, and it was overall a pretty good introduction.  The run was a mix of American and Qatar (finally learned how to say it correctly, if the voiceover on the safety video is correct), made up of 4 segments- LAX-LHR-DOH and return.  On top of it all, I added standard Arabic to the list of languages I've learned to say 'thank you' in, a tradition I have before going to a new country.  I figure if I'm only in town for a day or less, that's probably one of the more useful things I can sort out.

So, thank you, gracias, grazie, merci, danke, tak, xie-xie, arigato, obrigado, terima kasih, and of course shukraan for reading.

The trip started off extremely well, with a few hours at the Qantas 1st lounge at LAX, thanks to the new TBIT connector that lets OneWorld elites traveling abroad access the MUCH better lounges at TBIT before their flights.  I've reviewed this lounge last year [here] on our way to Peru on LAN.  Short story- it was great then, and it's still great now, especially earlier in the day before Qantas and BA start filling the terminal up.

Next....the obligatory upgrade list drama.  For background, I've only missed clearing two systemwide upgrades in my mileage running history.  One was the nonstop LAX-LHR a few years ago, the other was the dreaded 18 hour DFW-HKG outbound.

On this trip, it looked like history was set to repeat itself, and I was agonizing over rolling the dice and not trying to stop over in Dallas to take the connecting flight, that tends to be much easier to upgrade on.  Even a few days out, it was showing sold out in business class.  There were many calls to the EXP desk comprising of begging and scheming, and continuous obsessive checking and re-checking of the seat count on ExpertFlyer.  There was also plenty of rationalizing- it's what you sign up for when you buy a dirt-cheap economy ticket and hope for the upgrade.

So, when the time came, I boarded and took my MCE seat.  I was okay with it, I really was (the free-flowing champagne in the lounge helped with this), I was getting settled in, meeting the nice guy sandwiched into the middle seat next to me, when one of my (awesome, fearless, and ever-capable) mileage running buddies starts yelling my name from seat 18G, and waiving his phone to show the coveted check-mark now next to my name on the upgrade list!

Best. Battlefield. Upgrade. Ever.

I don't think I ever even got my actual boarding pass, since the FA who had it just pointed from the other aisle of the plane and yelled "4J" at me as I scrambled to figure out what was going on. Long story short, 16J -> 4J.  All the winning...and the PDBs.


On arrival, we had a long layover in London before our onwards flight to Doha.  All I'll say about this is the following:  1) I have a massive love-hate relationship with Heathrow- I love many of the lounges, and the array of possible connections, but I kinda hate just about everything else.  Connections between the terminals, if even possible given their policies, are simply rage-inducing.  Because WHO DESIGNS AN AIRPORT WITH THE RUNWAYS TO THE INSIDE OF THE TERMINALS?  WHO DOES THAT?!?!?




For clarity on the above- when you fly with Qatar, despite being in the Oneworld alliance, you get banished to Terminal 4, which will hereinafter be known as the 'Reject Terminal of Despair.'  It's the Skyteam gates, which should tell you just about all you need to know.  The Reject Terminal of Despair is located pretty much in a different timezone from the others, making connections lengthy.  An additional rage-inducing fact is that, Oneworld membership not withstanding, Qatar has taken it upon themselves to banish Oneworld elites from their actual good lounges, in clear violation of the policy that the other airlines all follow.  I have lots of feelings about this.  It will come up again later in this entry.  I apologize in advance. 

Since they have to provide some lounge access, Qatar gives you an 'invite' to the Skyteam lounge.  It is both ridiculous, and disappointing.  I didn't even really take pictures of the Skyteam lounge, I just wasn't feeling it.  If I wanted to fly Skyteam, I'd move to Atlanta or something.  Interestingly....this will not be the most depressing lounge story of this trip report...just wait for it...

On the flip side, there is one shining ray of hope in this situation, which is that for some inexplicable reason, Malaysia Air is also stuck in the Reject Terminal of Despair.  Say what you want about their recent bad luck, but this is an airline that maintains top level customer service, and plays nicely by the Oneworld rules.  They operate a lovely set of lounges (business and first sides) in LHR T4, and our stop by there was definitely the highlight of the layover.  One unfortunate caveat though, is that they only open 3hrs prior to their departure times, so they're closed for several hours in the middle of the day.



So. Much. Better. 

Up next, we hopped on our "short" 7 hour flight down to Doha.  It was my first Qatar flight, and it was...fine, I suppose.  It was a fairly packed flight on an older A330, but nothing particularly bad for economy.  I slept most of the way, and woke up in time to take some shots of the long approach over the desert.


We landed on time into Doha, immigration was easy enough (you do have to pay a $25 visa on arrival), and we were out and into an Uber car in less than 45 minutes.  One odd thing about Uber here, is that every single car we got in was a Honda Accord.  Every single one.

We were staying at the Marriott Marquis, which is well placed right downtown.  However, 'Downtown Doha' isn't big at all.  All the hotels are situated within reasonable walking distance (though no one really walked).  The city makes a pretty decent impression- it's clean, modern, safe, and the architecture is very impressive.  More than anything, though, it's a business city, and there's very little else.  This, combined with being in an Islamic culture that hampers nightlife, makes it an easy stopover, but not a place you would need days on end to sight see around.


When asking what to do in the city, there were really two (maybe three) things that anyone told us about: the Museum of Islamic Art (worth the trip, very beautiful), and the Souq Waqif (so many spices, so many birds).

To make it all even more efficient, these two attractions are across the street from each other, connected by a tunnel under the main road that passes along the coastline at 'The Pearl,' which is a giant clam shell sculpture with, you guessed it, a pearl in it (I suppose if you wanted to stretch things, you could call this a 4th attraction).

Also, we were repeatedly told we should "Really go to Dubai."  "Did we have time to go to Dubai?"  "Had we been to Dubai?"  For some reason the answer, "No, because Emirates isn't in the Oneworld Alliance." wasn't satisfying to anyone.  






 
 The one other thing the concierge told us to do was to walk along the Corniche, (the '3rd thing') which is a long greenbelt park that stretches along the water from the museum, to downtown.  We did some of this by default going to the Museum, because it's right there, and you can't help it.  It does offer some great photo opps back across the water to the skyline, and would have been a great walk, if it hadn't been all of 106 degrees that day.  This area also gives you some views of what's left of Doha's heritage as a fishing port- a marina filled with wooden boats, most of which now seem to be in the tourist trade taking people out for harbor tours.



The Marriott was very comfortable and modern, and the service was impeccable, both at check in and in the lounge.  We had breakfast on arrival, and later went back for happy hour, which offered plenty of food and a few hours of hosted bar.  The pool and spa areas were also a great addition to the trip, especially after over 18 flight hours to get there.




After a nap, and a visit to the Museum, I decided to take the rest of the stopover to head out into the city, and see what the nightlife (if any) was like.  Our return flight wasn't until 3:30 am (!!), and my internal clock was insisting it was about 2 in the afternoon.  It's one of my rules of mileage running- obey your original timezone, or suffer the consequences.





One thing to know about Doha, as well as similar parts of the world, is that when you're looking for a drink, you have to head to one of the foreign-owned hotels.  I was prepared for this, so I took a walk to the Sheraton, which is located on the water, about a 20 minute walk from the Marriott.  (Did I mention nobody really walks in the city??  Yeah, well, except me apparently.)


What I was not prepared for, and still am not sure what all I'd do about it if I go back, is that in order to get into the hotel bars if you're not a current guest, they want to see your passport.  Your actual passport.  I do not take my passport out when bar hopping (I use the term lightly) in foreign cities at night, I just don't.  However, I had my regular ID on me, and after much admonishing about 'next time,' they did let me in.  I'll just leave this bit of info there, what you do with it the next time you find yourself in Doha and in need of a Carlsberg on draft (or whatever) is your choice.

Though, I will say that one of the more memorable experiences of this trip was definitely witnessing an all male (of course) Qatari cover band do a rousing rendition of "Royals" in a faux-Irish pub on the ground floor of the Doha Sheraton....so.....yeah. 

I eventually wandered back to the Marriott in time for one last drink at "Glo," which is the cocktail bar in the lobby, before heading up to pack up and set out back to the airport.  We didn't arrive too early, because we knew in advance the absolute hypocrisy we were about to encounter when we tried to get any amount of service on account of our Oneworld status with Qatar.

(I warned above there would be more about this....so here it is)

Qatar is well aware that as a member of the Oneworld alliance, they're obligated to provide first and business class lounge services to Oneworld Emerald and Saphire members, respectively.  This is something they most definitely do NOT want to do, reserving any and all actual privileges only to customers in premium classes.  Sorry, but that's not how it works.  The other airlines, yes, even the good ones, like Cathay and JAL, deal with the occasional economy traveling Oneworld heathen, because membership benefits them and their own elites when traveling abroad.  They, likewise, do not allow 1st class check in to Oneworld Emerald, which they are supposed to do.

It's all more of a you know what to Oneworld as their actual premium lounges in DOH are by all accounts some of the best in the world, on any airline.  They're also huge, and for the most part empty.   

To circumvent these rules, they just half-heartedly (not even that much really...more like quarter-heartedly) made an additional fake "priority" check in desk for Oneworld elites, and an even more fake set of "first and business class lounges" for the sole purpose of giving Oneworld elites a place to go, without having to actually provide them with the level of service that's required.  It's bad, like really bad....like....I really really wish it was even half as nice as a standard domestic Admiral's Club.  I swear to the deity of your choice, the food was 3 kinds of soggy sandwiches, there was one bottle of white wine, and I'm pretty sure at least some of the walls were temporary.  These lounges shall hereinafter be known as the 'Twin Lounges of Infinite Sadness."

Let me just give you a few alternate options to do with your time instead of waiting in the Twin Lounges of Infinite Sadness:

-Walk the entire Corniche in aforementioned 106 degree heat.
-Go back and see if that cover band takes requests.  No Free bird.
-Just have your Accord-driving Uber guy make random right turns around the city for awhile.
-Put on some mall-walking shoes, and see how many steps it is across the departures terminal it is.
-Take a variety of selfies with the stuffed bear sculpture in the middle of the terminal.  Change clothes mid-way if you have time. (Or for that matter, a change of clothes)

In other words, do literally anything else.  **Rant officially over**


 Now that I'm off that soapbox, the flight back up to LHR was actually quite pleasant, given that it was in economy.  It was their a380, and we got seats on the upper deck, which has a small economy section behind the much larger first and business class sections (as well as the bar area).  It was quiet, and not entirely full, so I ended up with a a window row of two seats to myself (the upper deck is a 2-4-2 config).  Plus, the plane is so massive, it handles any turbulence well, and I was able to sleep most of the 6 hour flight.  Here, I actually had some Emerald service, if only in the form of extra greetings from the FAs and Purser, and being asked what breakfast I'd like ahead of the rest of the cabin.  It was reminiscent of flying on CX- doesn't cost them anything, but makes you feel better.

What was unique about this route was that it was a true 'sunrise' flight- hitting altitude just in time for the first light to show up on the horizon.  It was the counterpart to those US transcons heading west at the end of the day, where you're chasing daylight.

 
We landed in LHR a full hour early, and transferred terminals, this time out of the Reject Terminal of Despair, headed for T3.  T3 houses the Flagship Lounge for AA, but also quite a nice BA Galleries 1st lounge, which is impressive in offerings given that it's more or less a satellite lounge counterpart to their actual lounges at T5.  Champagne from the gold bar for everyone!  Yes, it was 9 am, what's your point?

Then as it always does, it was time to roll on out, board the last flight and head back home.  I cleared the upgrade at 24 hours out, and as it always is on the  777-300, had a relaxing flight home to eat, catch up on sleep, and think over the events of the last 48 hours or so.

It was another memorable trip, and despite some lounge envy, was a great experience.  I'd definitely take the opportunity to go to Doha again.  It's a beautiful, safe, very modern city that definitely feels like nowhere I've been before.  The Qatari heritage is apparent everywhere, even among the high rises, malls, and manicured strips of parkland.  Plus, I can't say no to 18,000 qualifying miles, can I??


 I'd like to end this trip report with sharing Qatar Airways promo video.  You see, after watching it multiple times (it plays before each and every TV show or movie you select on their IFE, as well as before the safety video) I realized what it depicts is what well crafted mileage season feels like:  adventure, freedom, and luxury extras, all mixed in with a feeling that flying 8,000 miles in a day, going across the Pacific just for dinner, or connecting in a series of foreign airports without stopping, is somehow comfortingly predictable and easy.  Also, and possibly more importantly, that the urge to hop from New York, to Paris, to Doha, and then Shanghai is perfectly normal, and not, as some of my friends have implied, an un-diagnosed mental disorder....

[Click for Video] 

Where do I want to go??  Well, dinner with a view at the Intercontinental HK sounds pretty good.  Who's in?

Until the next departure, fly safe.

~CruisingAAltitude